Refund Policy

Netball Hero is provided by J29117. We want you to be happy with your subscription, so we offer a 30-day money-back guarantee on all plans (Individual Pass, Club Pass and EMMNA Nationals) provided the Service has not yet been actively used — that is, no stats have been recorded on the player stats grid and no flow chart grid or AI analysis has been generated.

Requesting a refund

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Our order process and payments are handled by our payment provider, Stripe, which acts as merchant of record and processes refunds on our behalf.

• Use the billing portal link on your Membership page to view orders and invoices, or
• email us at netballheroapp@gmail.com with your order reference and we will arrange it for you.

When no refund is due

No refund is due once the Service has been actively used. The Service is treated as actively used as soon as you record or generate data with it, including:

• recording any stat on the player stats grid (goals, feeds, intercepts, gains and so on);
• saving or autosaving a quarter or full game, or opening saved match history;
• tapping zones on the court heat map or flow chart grid;
• generating an AI flow overview or any dashboard analysis or summary.

We keep records of this activity in our database, including when each paid feature was used. This applies to subscriptions purchased at promotional or discounted prices as well as full-price subscriptions.

How refunds are processed

Approved refunds are returned to the original payment method by Stripe, normally within 5–10 business days depending on your bank or card issuer. Once a refund is issued, access to paid features ends.

Renewals and cancellations

You can cancel a subscription at any time to stop future renewals; access continues until the end of the paid period. Refunds after the 30-day window are considered case by case, and statutory consumer rights in your country of residence always apply. Full billing terms are set out in this policy and in our Terms of Service.