Refund Policy

Netball Hero is provided by J29117. We want you to be happy with your subscription, so we offer a 30-day money-back guarantee on all plans (Individual Pass, Club Pass and EMMNA Nationals) provided the Service has not yet been utilised.

Requesting a refund

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds.

• Visit paddle.net and enter the email address used at checkout to find your order, or
• email us at netballheroapp@gmail.com with your order reference and we will arrange it for you.

When no refund is due

No refund is due once the Service has been utilised. For these purposes, the Service is considered utilised as soon as you access or use any paid feature after the subscription begins. We maintain records of utilisation in our database, including when paid features such as the live tracker, match history, dashboard analytics or saved games are accessed. This applies to subscriptions purchased at promotional or discounted prices as well as full- price subscriptions.

How refunds are processed

Approved refunds are returned to the original payment method by Paddle, normally within 5–10 business days depending on your bank or card issuer. Once a refund is issued, access to paid features ends.

Renewals and cancellations

You can cancel a subscription at any time to stop future renewals; access continues until the end of the paid period. Refunds after the 30-day window are considered case by case, and statutory consumer rights in your country of residence always apply. Full billing terms are set out in Paddle's Refund Policy.